TREXO SUPPORT
Frequently asked questions.
From your first order to your next shoot. Find the details you need, all in one place.
Shipping
Delivery, destinations and customs.
Where do you ship?
Enter your delivery address at checkout to see available shipping destinations and options.
Will I need to pay customs or import duties?
Charges depend on your delivery destination. Review the checkout total and contact our team if you need help with import or tax information.
How much does shipping cost?
Available shipping options and their costs are shown at checkout for your delivery address.
How long does delivery take?
Delivery timing depends on your destination and selected shipping service. Contact our team for an estimate before ordering.
When will my order be dispatched?
Contact our team to confirm availability and dispatch timing for your selected product.
Returns & refunds
Find the right next step for your return.
What is your return and refund policy?
Contact our team with your order number for return instructions and the conditions applicable to your purchase.
Warranty & repairs
A little support for your gear.
What should I do if my package arrives damaged?
Keep the packaging and take photos of any damage. Contact our team with your order number so we can help.
An item is missing from my delivery. What should I do?
Contact us immediately so we can arrange for the missing item to be sent to you.
How do repairs and warranty coverage work?
Contact our support team with your product and purchase details for warranty coverage and repair options.
Your order
Changes before your order ships.
Can I add a product to an order I already placed?
If your order has not shipped yet, we can help you add a product and ship the items together. Contact our support team with your order number.
Can I change my shipping address?
If your order has not shipped yet, you may still be able to change the delivery address. Send a message to our customer service team for help.
How do I cancel my order?
If your order has not shipped, email info@trexoin.com with your cancellation request. Include your first and last name and your order number.
Buying from resellers
Find Trexo near you.
Where can I find a Trexo reseller?
Visit our Where to Buy page to find our resellers worldwide.